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How to Apply for The RIDE

customer boarding the ride with lift

The RIDE Eligibility Center (TREC) is temporarily closed.

Updated May 29, 2021

All interaction with TREC, including ADA Visitor Requests, will be conducted during business hours over the phone (617-337-2727) or email (trec@paratransit.org).


How to Apply

  1. Contact The RIDE Eligibility Center (TREC) at 617-337-2727, or email us at trec@paratransit.org to schedule your eligibility phone interview. 
  2. TREC will contact your listed healthcare provider after the interview to verify your disability as needed.
  3. Most applicants hear back within 2 to 3 business days. If your application needs follow-up, it may take longer.

If your eligibility decision is not made within 21 days of completing the application process, you will be able to use THE RIDE until a decision is made. You can contact the Eligibility Center with any questions.

If you disagree with the decision you receive, you can appeal. Instructions on how to appeal are included in your decision letter.

Who’s eligible?

After You're Approved

Once you’re approved, you can start scheduling trips as soon as you've added funds to your RIDE account. Read what to expect on The RIDE for more information.

Upon request, the RIDE Eligibility Center (TREC) can provide proof of your MBTA ADA Paratransit Eligibility. You can use it to take paratransit services when you travel outside the Boston area.

RIDE customers have to recertify their ADA status occasionally. You’ll get a reminder in the mail before your eligibility is set to expire.

Other RIDE Programs

A rider uses an app that provides audio-equivalency for digital signs as part of a technology we’re developing for blind and low-vision riders

The MBTA is running on-demand paratransit pilots with Uber, Lyft, and Curb Mobility (taxi), where RIDE customers can book subsidized rides instantly, right from their smartphones.

Contact Us

  • The RIDE Eligibility Center
  • 1000 Massachusetts Avenue
  • 2nd Floor
  • Boston, MA 02118

Phone: 617-337-2727
Emailtrec@paratransit.org

The RIDE Guide

customer boarding the ride with lift

Download a PDF version of the important information that explains how to get started with The RIDE.

The RIDE Guide

customer boarding the ride with lift

Download a PDF version of the important information that explains how to get started with The RIDE.