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How to Apply for The RIDE

customer boarding the ride with lift

Updated August 12, 2022

The Mobility Center can be contacted during business hours over the phone (617-337-2727) or via email (mbtamobility@mtm-inc.net).


How to Apply

  1. Contact The Mobility Center at 617-337-2727 to schedule your eligibility interview.
  2. The Mobility Center will contact your listed healthcare provider after the interview to verify your disability as needed.
  3. Most applicants hear back within 2 to 3 business days. If your application needs follow-up, it may take longer.

If your eligibility decision is not made within 21 days of completing the application process, you will be able to use THE RIDE until a decision is made. You can contact the Mobility Center with any questions.

If you disagree with the decision you receive, you can appeal. Instructions on how to appeal are included in your decision letter.

Who’s eligible?

After You're Approved

Once you’re approved, you can start scheduling trips as soon as you've added funds to your RIDE account. Read what to expect on The RIDE for more information.

Upon request, the Mobility Center can provide proof of your MBTA ADA Paratransit Eligibility. You can use it to take paratransit services when you travel outside the Boston area.

RIDE customers have to recertify their ADA status occasionally. You’ll get a reminder in the mail before your eligibility is set to expire.

Other RIDE Programs

A rider uses an app that provides audio-equivalency for digital signs as part of a technology we’re developing for blind and low-vision riders

The MBTA is running an on-demand paratransit pilot with and Uber and Lyft. RIDE customers can book subsidized rides instantly, right from their smartphones.

Contact Us

  • The Mobility Center
  • 1000 Massachusetts Avenue
  • Boston, MA 02118

Phone: 617-337-2727
Emailmbtamobility@mtm-inc.net

The RIDE Guide

customer boarding the ride with lift

Download a PDF version of the important information that explains how to get started with The RIDE.

The RIDE Guide

customer boarding the ride with lift

Download a PDF version of the important information that explains how to get started with The RIDE.