At the T, we celebrate employee innovators. We encourage T employees to think outside the box and be the best in their craft.
In July 2019, MBTA launched Skate, an innovative bus dispatch app developed by Road Control Supervisors Dorsey Dugan and Brian Clifford in partnership with the MBTA’s Customer Technology Department. Together, they designed and developed Skate, and got it into bus inspectors’ hands in fall 2019.
Skate is a web-based, user-focused dispatch tool that bus inspectors can use on off-the-shelf, inexpensive Android tablets, which they can use wherever they do their work—at stations, in mobile cars, or on the street. The app’s visualization centers on an easy-to-understand route ladder that allows inspectors to track buses and their performance in real time.
Because inspectors are able to see when buses are running behind or ahead of schedule, they can make adjustments (like dispatching the next bus earlier or later) to compensate for gaps in service.
Help Us Make the T Better for Everyone
What makes Skate a great example of employee-led innovation is the synergy between tech know-how and decades of operational experience. We encourage the development of more ideas and projects from our very own. There are many innovative products and process improvements at the T like Skate, and even more employee innovators.
If you are an employee of the T and have an innovation proposal to put forward, email us at firstname.lastname@example.org.