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Transit Ambassadors

A transit ambassador stands inside a station in front of fare purchase machines and provides an elder with directions. The two people face each other and both point to the right.  

In the fall of 2017, the MBTA introduced the Transit Ambassador customer outreach program. Transit Ambassadors wear bright red polo shirts, sweaters, or jackets with T logos and can be found at stations throughout the system. They can help you buy tickets and passes, figure out the best way to get to your destination, and provide real-time travel information. 

Transit Ambassadors also provide assistance during special events, system outages, and service disruptions.

Where to Find Transit Ambassadors

The original pilot launched on August 2, 2017 at Massachusetts Ave and Chinatown stations.

You can now find Transit Ambassadors at the following stations:

Questions? Ask Us!

A transit ambassador in a red shirt and cap faces the camera and while two riders face away, toward the ambassador. They all stand in a station in front of fare machines.

Beginner's Guides to the T

Visitor's Guide Clickable Graphic
Subway Guide clickable graphic
Bus Guide Clickable Graphic
Commuter Rail Guide Clickable Graphic
Clickable graphic for the Ferry Guide: vertical lines with a colored pattern of yellow, light blue, and dark blue

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Beginner's Guides to the T

Visitor's Guide Clickable Graphic
Subway Guide clickable graphic
Bus Guide Clickable Graphic
Commuter Rail Guide Clickable Graphic
Clickable graphic for the Ferry Guide: vertical lines with a colored pattern of yellow, light blue, and dark blue

View all guides