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Get Involved

A rider taps their phone at one of the new CharlieCard reader prototypes installed on bus routes 28 and 39

The only fare system that works is a fare system that works for you, and we want you to tell us what you need.

We’ll be collecting feedback through focus groups, community meetings, and by asking riders to reach out to us directly. And it’s not just the technology we’ll be seeking feedback on—we also want you to help us update our policies surrounding the new fare system.

There are several ways we’re working with the public:

Building a Better T

As part of our $8 billion, 5-year capital investment plan, we're renovating stations, modernizing fare collection systems, upgrading services for our buses, subways, and ferries, and improving the accessibility of the entire system.

Learn more

Provide Input on Policy Changes to Fare Collection

We’re making some policy changes in order to take full advantage of our new fare collection technology. We want to hear how these policies impact you so that we can improve our plans and smooth the transition to the new system.

Learn about each of our policies below.

User Testing

User testing is an important part of any technology project, and it helps us make sure that the system we’re designing and building works for the people who need to use it—people like you.

Learn about our process, our participants, and our findings below.

Be a Part of Fare Transformation

Want to sign up for emails or join an upcoming focus group? Fill out this short form to tell us how you'd like to get involved.

Fill out the form
A field demo particpant uses one of the new CharlieCard reader prototypes installed on bus routes 28 and 39

Public Engagement Events

Throughout the project, we’ll share updates whenever there’s an opportunity for you to get involved, whether it be a focus group, street team, or community meeting.

See a list of past and upcoming events below.

Upcoming Events

View all events

Past Events

View all events

Additional Resources

View more information on our outreach initiatives, policies, and research findings below.

Analysis of Ticket and Cash Use on the T (March 2019)

Proposed Sales Network Title VI Equity Analysis

Contact Us

Do you have general feedback you'd like to share with us directly? Email us at charlie@mbta.com.

You can also fill out a short form to sign up for updates or participate in an upcoming public outreach event.

Related Projects

A Blue Line rider wearing a face mask passes through fare gates at Maverick Station

Fare Transformation

Fare Transformation will make it easy for you to tap and board at any door with a fare card, smartphone, or contactless credit card.

Join Our Next Meeting

We're asking the public to provide feedback as we roll out the Fare Transformation project. Please join us at our next meeting.

See upcoming meetings

Building a Better T

As part of our $8 billion, 5-year capital investment plan, we're renovating stations, modernizing fare collection systems, upgrading services for our buses, subways, and ferries, and improving the accessibility of the entire system.

Learn more

Related Projects

A Blue Line rider wearing a face mask passes through fare gates at Maverick Station

Fare Transformation

Fare Transformation will make it easy for you to tap and board at any door with a fare card, smartphone, or contactless credit card.

Join Our Next Meeting

We're asking the public to provide feedback as we roll out the Fare Transformation project. Please join us at our next meeting.

See upcoming meetings