Transportation Access Pass
People with disabilities are eligible for reduced MBTA fares with a Transportation Access Pass (TAP) CharlieCard.
For people with doctor-designated permanent disabilities, TAP cards are valid for 5 years. For doctor-certified temporary disabilities, cards are valid for 1 year.
MyCharlie
Already have a TAP card? Reload it online with MyCharlie.
Please note that new TAP cards cannot be purchased online.
The RIDE
The RIDE is a paratransit service for people who are unable to use the MBTA’s other modes some or all of the time.
How to Apply for a TAP Card
- Download a TAP card application in your preferred language (see below).
- Fill it out and mail to:
CharlieCard Store
7 Chauncy Street
Boston, MA 02111 - You will receive a decision within 6 – 8 weeks.
- Within 30 days of the decision, you can pick up a temporary TAP card from the CharlieCard store, located on the underground concourse at Downtown Crossing Station, between the Red and Orange lines. Please bring a valid, government-issued license or ID with you.
- Once you pick up your temporary card, a permanent TAP card will be mailed to you within 7 – 10 days.
How to Use Your TAP Card
T-Alerts
Stay informed. Get alerts about service delays and elevator/escalator outages by text or email.
Sign up for T-Alerts