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Service Change Ongoing
MBTA service levels have been increased in the interest of the health and safety of our riders and employees. All riders must use face coverings when on the MBTA. More: MBTA.com/coronavirus

Transportation Access Pass

People with disabilities and Medicare cardholders are eligible for reduced MBTA fares with a Transportation Access Pass (TAP) CharlieCard.

For people with doctor-designated permanent disabilities, TAP cards are valid for 5 years. For doctor-certified temporary disabilities, cards are valid for 1 year.

transportation access pass tap card

MyCharlie

Already have a TAP card? Reload it online with MyCharlie.

Please note that new TAP cards cannot be purchased online.

The RIDE

The RIDE is a paratransit service for people who are unable to use the MBTA’s other modes some or all of the time.

How to Apply for a TAP Card

  1. Download a TAP card application in your preferred language (see below).
  2. Fill it out and mail to:
    CharlieCard Store
    7 Chauncy Street
    Boston, MA 02111
  3. You will receive a decision within 6 – 8 weeks.
  4. Once you receive your approval letter, you can pick up a temporary TAP card from the CharlieCard store, located on the underground concourse at Downtown Crossing Station, between the Red and Orange lines. Please bring a valid, government-issued license or ID with you.
  5. Once you pick up your temporary card, a permanent TAP card will be mailed to you within 7 – 10 days. 

How to Use Your TAP Card

T-Alerts

Stay informed. Get alerts about service delays and elevator/escalator outages by text or email.

Sign up for T-Alerts

MyCharlie

Already have a TAP card? Reload it online with MyCharlie.

Please note that new TAP cards cannot be purchased online.

The RIDE

The RIDE is a paratransit service for people who are unable to use the MBTA’s other modes some or all of the time.