MBTA Mobility Center

The MBTA Mobility Center Helps You Choose How to Ride

Starting July 1, 2022, the Mobility Center, located in Boston at 1000 Massachusetts Ave, is available to anyone looking to explore accessible transit options and other community transport resources.

Find out how the Mobility Center can help you by calling us at 617-337-2727.

What to Expect at the Mobility Center

Based on your individual needs, the Mobility Center staff are ready to help with a variety of services, including:

Planning accessible trips on fixed route or paratransit service
Scheduling a RIDE eligibility appointment
Helping you use your smartphone or computer to check elevator outages and request a rideshare through Lyft or Uber
Connecting you to additional community transportation options

Mobility Center resources are available in-person or virtually and in multiple languages.

Our team will start by asking a few questions about what you’re looking for to help find the service(s) right for you.

Travel Instruction Services

We offer free public transportation trainings classes for people with disabilities and older adults in a group or one-on-one setting.

Trip Planning

Find out how you can plan an accessible trip on the MBTA.

Reduced Fares and Passes

Riders who have disabilities or who are 65 and older may be eligible for MBTA fare discounts.

The RIDE

The RIDE is a door-to-door shared-ride paratransit service for people who can’t use the subway, bus, or trolley all or some of the time due to temporary or permanent disability.

T Access Guides by Mode

customer boarding ferry using bridge plate

Much of the MBTA is accessible. Learn more about accessibility features on each mode of transit with our access guides.

Check out our access guides

Contact Us

Please contact MBTA Customer Support with any questions, complaints, or comments. Specify that your comments are related to accessibility and be prepared to provide as many details as possible so our team can alert the appropriate personnel.

Learn more about the accessibility complaint process

Phone

Voice: 617-222-3200
TTY: 617-222-5146

Online

Send us a message

Attend an Upcoming R-TAG Meeting

Want to help guide the direction of accessibility at the MBTA? Join the Riders’ Transportation Access Group (R-TAG), a customer organization that provides input on issues affecting people with disabilities and seniors who use the T.