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Service Change
The Orange Line shutdown (9 PM, August 19 - September 18) overlaps with Green Line closures. Learn more and see alternative travel options at MBTA.com/BBT2022

MBTA Mobility Center

The MBTA Mobility Center Helps You Choose How to Ride

Starting July 1, 2022, the Mobility Center, located in Boston at 1000 Massachusetts Ave, is available to anyone looking to explore accessible transit options and other community transport resources.

Find out how the Mobility Center can help you by calling us at 617-337-2727.

What to Expect at the Mobility Center

Based on your individual needs, the Mobility Center staff are ready to help with a variety of services, including:

  • Planning accessible trips on fixed route or paratransit service
  • Scheduling a RIDE eligibility appointment
  • Helping you use your smartphone or computer to check elevator outages and request a rideshare through Lyft or Uber
  • Connecting you to additional community transportation options

Mobility Center resources are available in-person or virtually and in multiple languages.

Our team will start by asking a few questions about what you’re looking for to help find the service(s) right for you.

T Access Guides by Mode

customer boarding ferry using bridge plate

Much of the MBTA is accessible. Learn more about accessibility features on each mode of transit with our access guides.

Contact Us

Please contact MBTA Customer Support with any questions, complaints, or comments. Specify that your comments are related to accessibility and be prepared to provide as many details as possible so our team can alert the appropriate personnel.

Learn more about the accessibility complaint process

Phone

Online

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T Access Guides by Mode

customer boarding ferry using bridge plate

Much of the MBTA is accessible. Learn more about accessibility features on each mode of transit with our access guides.

Contact Us

Please contact MBTA Customer Support with any questions, complaints, or comments. Specify that your comments are related to accessibility and be prepared to provide as many details as possible so our team can alert the appropriate personnel.

Learn more about the accessibility complaint process

Phone

Online