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Public Engagement at the MBTA

Community members gather in a conference room at Chelsea City Hall to dicsuss the public engagement plan.
Community members at the third Public Engagement Plan meeting, on March 5, 2020, at Chelsea City Hall.

The public has an important influence on MBTA projects and decisions. We want to hear what you think about our processes, from planning and design to construction and policy.

The MBTA Public Engagement Plan was designed to help shape an inclusive relationship between the T and our diverse rider base.

The Public Engagement Plan attempts to outline:

  • Why engaging the public is important
  • The principles for how we will reach out to the public
  • Our goals for responsible and thoughtful outreach
  • The types of events we hold for the public, including meetings, workshops, and hearings
  • Our responsibility to ensure access and accommodations so all may participate 

The plan is also part of our commitment to ensure the civil rights of the public as encompassed in the Civil Rights Acts, the Americans with Disabilities Act, and numerous other state and federal laws.

Public Feedback on the Draft Plan

Community members at a public meeting at the State Transportation Building, with 3 screens showing meeting presentation slides and a speaker at the front.
Community members at the first Public Engagement Plan meeting, on February 13, 2020, at the State Transportation Building in Boston.

We held a series of public meetings to get feedback and discuss our engagement plan with customers and community members.

At all times, we work to collect information from traditionally underrepresented populations. During these meetings, and specifically for the purpose of creating this draft plan, we prioritized feedback from these populations, which include low-income individuals, people of all races, ethnicities, and national origins, the elderly, people with disabilities, those with limited English proficiency, veterans, non-US-citizens, and the LGBTQ community.

The public comment period for the draft 2020 Public Engagement Plan closed on March 20, 2020. Thank you to everyone who provided feedback on the drafted plan.

View summary of feedback

Still interested in providing feedback about the MBTA’s public engagement?

Tell us what you think

Public Engagement Plan

Take a look at the finalized engagement plan.

Couldn't make a public meeting?

Watch a recording of the first Public Engagement Plan meeting, held on February 13, 2020, in Boston.

Past Events

Documents

Related Documents

Translation Services

For more information or to request a reasonable accommodation and/or language services, please email publicengagement@mbta.com.

Para más información o para pedir arreglos razonables y/o servicios lingüísticos, por favor envíe un e-mail a publicengagement@mbta.com.

如需進一步瞭解或要求合理的便利設備和/或語言服務,請電郵 publicengagement@mbta.com.

如需进一步了解或要求合理的便利设备和/或语言服务,请电邮 publicengagement@mbta.com.

Para mais informações, ou para solicitar serviços de acesso e/ou linguísticos em termos razoáveis, contactar por email para publicengagement@mbta.com.

Pour plus d’informations ou pour obtenir un accommodement raisonnable et/ou des services linguistiques, veuillez envoyer un courriel publicengagement@mbta.com.

Để biết thêm chi tiết hoặc để yêu cầu những hỗ trợ hợp lý và/hoặc các dịch vụ ngôn ngữ, vui lòng email publicengagement@mbta.com.

Public Engagement Plan

Take a look at the finalized engagement plan.

Couldn't make a public meeting?

Watch a recording of the first Public Engagement Plan meeting, held on February 13, 2020, in Boston.