Skip to main content

Blind Access CharlieCard

Low-vision rider with a cane at Government Center, about to board a Green Line train

People who are legally blind, as well as an accompanying guide, ride all MBTA services for free with a Blind Access CharlieCard. Service animals are always allowed on the MBTA.

Get a Blind Access CharlieCard

The CharlieCard Store will reopen with limited hours on November 3:

  • Monday: Closed
  • Tuesday and Thursday, 8: 30 AM – 1 PM: Open to seniors, TAP customers, riders with chronic health conditions, and legally blind riders.
  • Wednesday and Friday, 12:30 PM – 5 PM: Open to the general public.

Riders can still request a replacement Blind Access CharlieCard over the phone. For more information, please call Customer Support at 617-222-3200.


The CharlieCard store is located at Downtown Crossing Station, on the underground concourse between the Red and Orange lines:

7 Chauncy Street
Boston, MA 02111

Here’s what you can expect once you arrive:

  1. You’ll need to present a valid (non-expired), government-issued photo ID (e.g., driver’s license, passport, state ID).
  2. You’ll need to present a Massachusetts Commission for the Blind ID Card or Certificate of Blindness (or other blindness certification).
  3. You’ll need to have your photo taken.
  4. If eligible, you’ll be issued a temporary CharlieCard or CharlieTicket immediately, valid for use as you wait for your permanent Blind Access CharlieCard to arrive in the mail within 7 - 10 business days.

Out-of-State Visitors

If you're visiting from out of state and can provide the appropriate documentation, we will give you a temporary MBTA pass valid for 7 days of travel on the subway, bus, Commuter Rail, or ferry.

Within 7 – 10 days of your application, you will also receive a permanent Blind Access Card valid for future visits to the Greater Boston area.

Accessibility

Learn more about accessibility on each mode of transit, and the work we're doing to make the MBTA accessible to everyone.

Learn more about accessibility on the MBTA

The RIDE

customer exiting the ride at long wharf

The RIDE is a paratransit service for people who are unable to use the MBTA’s other modes some or all of the time.

Learn about The RIDE

Accessibility

Learn more about accessibility on each mode of transit, and the work we're doing to make the MBTA accessible to everyone.

Learn more about accessibility on the MBTA

The RIDE

customer exiting the ride at long wharf

The RIDE is a paratransit service for people who are unable to use the MBTA’s other modes some or all of the time.

Learn about The RIDE