Blind Access CharlieCard

People who are legally blind, as well as an accompanying guide, ride all MBTA services for free with a Blind Access CharlieCard. Service animals are always allowed on the MBTA.

Get a Blind Access CharlieCard

The CharlieCard Store will reopen with limited hours on November 3:

• Monday: Closed
• Tuesday and Thursday, 8: 30 AM – 1 PM: Open to seniors, TAP customers, riders with chronic health conditions, and legally blind riders.
• Wednesday and Friday, 12:30 PM – 5 PM: Open to the general public.

Riders can still request a replacement Blind Access CharlieCard over the phone. For more information, please call Customer Support at 617-222-3200.

The CharlieCard store is located at Downtown Crossing Station, on the underground concourse between the Red and Orange lines:

7 Chauncy Street
Boston, MA 02111

Here’s what you can expect once you arrive:

1. You’ll need to present a valid (non-expired), government-issued photo ID (e.g., driver’s license, passport, state ID).
2. You’ll need to present a Massachusetts Commission for the Blind ID Card or Certificate of Blindness (or other blindness certification).
3. You’ll need to have your photo taken.
4. If eligible, you’ll be issued a temporary CharlieCard or CharlieTicket immediately, valid for use as you wait for your permanent Blind Access CharlieCard to arrive in the mail within 7 - 10 business days.

Out-of-State Visitors

If you're visiting from out of state and can provide the appropriate documentation, we will give you a temporary MBTA pass valid for 7 days of travel on the subway, bus, Commuter Rail, or ferry.

Within 7 – 10 days of your application, you will also receive a permanent Blind Access Card valid for future visits to the Greater Boston area.

Downloads

Download a PDF in your preferred language:

• English
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• Kreyòl Ayisyen (Haitian Creole)
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