CharlieCard Store

The CharlieCard Store is closed until further notice.

If you need assistance with your CharlieCard, please call Customer Support at 617-222-3200.

• Replace a lost, expired, or damaged Senior, TAP, Blind, or RIDE CharlieCard: Contact Customer Support to request a replacement.
• Request a Senior, TAP, or Blind CharlieCard: Some applicants are automatically eligible with supporting documentation, and others will have to apply by submitting a TAP application completed by a licensed healthcare professional.
• Apply for a Senior CharlieCard: Attend a Senior CharlieCard event to avoid traveling into Boston.
• If you have questions about fares in light of the Coronavirus outbreak, visit our Fares FAQ.

For more information or questions please email CharlieCardStoreDept@MBTA.com. A team member will reach out to you within 3 – 5 business days.

Need to buy a new pass, replace a damaged or expired card, or request a reduced fare pass for the T? Visit the CharlieCard Store, located on the concourse between the Red and Orange lines at Downtown Crossing Station.