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Service Change Ongoing
MBTA service levels have been increased in the interest of the health and safety of our riders and employees. All riders must use face coverings when on the MBTA.   MBTA.com/coronavirus

Forging Ahead

Challenged by unprecedentedly low ridership due to the COVID-19 pandemic, the MBTA is facing a historic moment.

In 2019, MBTA riders took 1.26 million daily trips. In October 2020, riders are taking around 330,000 daily trips—or 26% of daily ridership compared to 2019.

The MBTA has continued to run service at 2019 levels, even though it does not match current demand. In order to protect essential service for those who depend upon it, we need to reduce service where there are fewer riders.

The MBTA is Forging Ahead to preserve access and quality of service available to these transit-critical customers.

Read the General Manager’s Open Letter to Our Riders

Our proposed adjustments preserve the vast majority of MBTA service while also:

  • Aligning current service levels with changing ridership and demand
  • Preserving and protect service for those who depend on the MBTA for frequent and reliable service
  • Reducing primarily non-essential services

The MBTA will continue to provide sufficient service for current ridership levels on all modes except the ferry system, which is proposed for temporary closure.

We are seeking feedback on Forging Ahead service proposals to inform both the short-term service priorities and how we build service back as resources and riders return.

Proposed Service Changes by Mode

The below changes are based on frequency standards in the MBTA Service Delivery Policy. We'll review and adjust these changes regularly as part of the quarterly Service Planning process.

Learn More About Our Plan

View presentations made to the Fiscal and Management Control Board:

Map of Proposed Service Changes

Use the map below to view proposed service level changes and how they will impact your route. This is the very minimum of service levels we would provide.

Please share your feedback on these changes.

Download the map data

Restoring and Rebuilding Service

If more funding becomes available, these are our options for restoring and rebuilding service:

Give Us Feedback

Reducing service is a difficult topic, we welcome your feedback on the proposed changes and how to prioritize adding back service.

Want to share your feedback on our approach? Have detailed input about a specific rail line or route you use?

You can also email us at publicengagement@mbta.com.

Please submit feedback by 5 PM on December 4, 2020.

Community Liaisons

To help gather feedback directly from our riders, the MBTA's team of Community Liaisons will reach out to communities directly impacted by proposed service changes for their input and feedback.

Want a representative to come talk to your community?

Virtual Public Meetings

Map of the Greater Boston area, divided into nine regions: 1) Metrowest, 2) Minuteman, 3) Boston and Milton, 4) Inner Core, 5) Mystic River, 6) South Shore, 7) North Shore, 8) Bristol, and 9) Merrimack Valley.
Meetings will address service in a specific region. The nine regions pictured above are: 1) Metrowest, 2) Minuteman, 3) Boston and Milton, 4) Inner Core, 5) Mystic River, 6) South Shore, 7) North Shore, 8) Bristol, and 9) Merrimack Valley.

We'll be holding 11 public meetings over Zoom (nine regional meetings, two system-wide meetings). You can join by computer, smartphone app, or telephone.

Find which meeting best serves your region and select it to see a list of the cities and towns covered.

Upcoming System-Wide Meetings

Upcoming Regional Meetings

Past System-Wide Events

Past Regional Meetings

Defining Essential Service

Through these difficult conversations, we are prioritizing the transit needs of people using the system today.

Essential service:

  • Supports riders who continue to rely on the T for essential service, with particular attention to equity
  • Serves communities where transit is critical, including communities with residents who are low-income, people of color, seniors, people with disabilities, or who live in households with few or no vehicles (high transit critical populations)
  • Serves populations that have higher ridership potential, based on current and pre-COVID ridership (high transit propensity populations)

Our goal is to preserve essential service. In other words, essential services will be maintained at or above “minimum” service levels outlined in the MBTA Service Delivery Policy.

Learn more about the MBTA budget

Accessibility

For more information or to request a reasonable accommodation and/or language services, please email publicengagement@mbta.com.

Para más información o para pedir arreglos razonables y/o servicios lingüísticos, por favor envíe un e-mail publicengagement@mbta.com.

如需進一步瞭解或要求合理的便利設備和/或語言服務,請電郵 publicengagement@mbta.com.

如需进一步了解或要求合理的便利设备和/或语言服务,请电邮 publicengagement@mbta.com.

Para mais informações, ou para solicitar serviços de acesso e/ou linguísticos em termos razoáveis, contactar por email publicengagement@mbta.com.

Pour plus d’informations ou pour obtenir un accommodement raisonnable et/ou des services linguistiques, veuillez envoyer un publicengagement@mbta.com.

Ride Safer

Transit Ambassador at Maverick with face covering and ride safer button

As Massachusetts begins to reopen, we're committed to keeping you safe on public transportation. From hand sanitizer to crowding information, we've got you covered. 

Learn more about Ride Safer

Learn More About Our Plan

View presentations made to the Fiscal and Management Control Board:

Ride Safer

Transit Ambassador at Maverick with face covering and ride safer button

As Massachusetts begins to reopen, we're committed to keeping you safe on public transportation. From hand sanitizer to crowding information, we've got you covered. 

Learn more about Ride Safer