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Scheduling and Changing Trips

More from The RIDE

Learn more about The RIDE, MBTA’s door-to-door, shared-ride paratransit service.

Reservations for The RIDE can be made 7 days a week, 8:30 AM – 5 PM, including holidays. You can schedule trips 1 – 7 days in advance. Same-day requests will not be accommodated.

Let the reservationist know if you will be traveling with anyone else, including a PCA, guest, child, or service animal.

Reservations

To make reservations, contact The RIDE Access Center (TRAC):

Phone

844-427-7433 (Voice, toll-free)
857-206-6569 (TTY, toll-free)

Online

Sign into TRAC

The first time you log in, you can do so with your RIDE ID#. Your password is your birthday, in the MMDDYYYY format. 

Read our policies for information on:

  • Cancellations
  • No-shows
  • Traveling with guests
  • RIDE etiquette

Trip Types

  • Schedule an arrival-time trip if you need to be at a destination before a specific time (for example, a 9 AM doctor’s appointment).
  • Schedule a departure-time trip if you need to leave a location after a specific time (for example, leaving work at 5 PM).

Tips

  • For arrival-time trips, you may arrive at your destination up to 30 minutes before your scheduled time. Please ensure that you can wait safely at a location if you are early.
  • Arrival-time trips do not guarantee a specific pick-up time. We will confirm your pickup time during callbacks, the night before your trip. As this is a shared-ride service that picks up and drops of multiple passengers along its route, your pick-up time may be earlier than you expect.
  • Requested arrival and departure times must be at least 45 minutes apart.

Trips Outside of the Immediate Boston Metro

If you’re going into or coming from the Boston metro, you won’t need to transfer. If you’re traveling from one service provider’s area to another, you will need to change vehicles at a designated transfer stop.

After 5 PM on the day before your trip, you'll get a callback confirmation with your travel details.

Changing Your Trip

You can change your trip until 5 PM the day before.

If during your call-back the night before a trip, you’re given a pick-up time that doesn’t work for you, you can request to negotiate a different time.

Keep in mind, some changes are not considered negotiations, which means you will pay a premium fare. These include, but are not limited to:

  • Requesting a pick-up time change that’s more than 30 minutes earlier or later than the original time
  • Requesting a change less than an hour before your trip
  • Changing your pick-up or drop-off location
  • Rescheduling a missed trip

Not all changes can be accommodated, so call your service provider as soon as possible if you’d like to change something.

Canceling Your Trip

You can cancel your trip online or by phone up to 5 PM the day before without a penalty. Please read the Late Cancellation/No-show Policy for more information.

Subscription Service

If you travel to and from the same place 2 or more days a week, you may be able to have your trips automatically scheduled (except on holidays). Ask your service provider for more information.

If your eligibility status for The RIDE changes or you don’t have any funds in your account, your subscription service may be interrupted. If this happens, contact your service provider as soon as possible to confirm your automatically scheduled trips.