Scheduling and Changing Trips
You can schedule RIDE trips 1 to 7 days in advance. All service providers accept reservations seven days a week from 8:30 AM to 5 PM, including holidays.
How to Schedule Your Trip
Soon, you’ll be able to call 1 number or visit 1 website to book any trip. For now, please follow these steps:
Call the appropriate RIDE service provider based on the pick-up and drop-off locations listed below. Trips may be booked online as well. Check with your service provider to find out how.
- If you’re going to an appointment, you should schedule your trip by arrival time. Return trips should be scheduled by departure time. Requested arrival and departure times must be 1 hour apart.
- Let the company know if you’ll be traveling with anyone else, including a PCA, guest, child, or service animal.
Trips in Boston, Brookline, Cambridge, and Somerville
If you’re traveling in or between the immediate Boston metro (Boston, Brookline, Cambridge, or Somerville), you can call any service provider to schedule your trip.
Trips Outside of the Immediate Boston Metro
If your origin or destination is outside of the immediate Boston metro, call the service provider that covers your area to schedule your trip.
If you’re going into or coming from the Boston metro, you won’t need to transfer. If you’re traveling from one service provider’s area to another, you will need to change vehicles at a designated transfer stop.
After 5 PM on the day before your trip, you’ll get a callback confirmation with your travel details.
Read our policies for information on:
- Traveling with guests
- RIDE etiquette
Changing Your Trip
You can change your trip until 5 PM the day before.
If during your call-back the night before a trip, you’re given a pick-up time that doesn’t work for you, you can request to negotiate a different time.
Keep in mind, some changes are not considered negotiations, which means you will pay a premium fare. These include, but are not limited to:
- Requesting a pick-up time change that’s more than 30 minutes earlier or later than the original time
- Requesting a change less than an hour before your trip
- Changing your pick-up or drop-off location
- Rescheduling a missed trip
Not all changes can be accommodated, so call your service provider as soon as possible if you’d like to change something.
Cancelling Your Trip
You can cancel your trip online or by phone up to 5 PM the day before without a penalty. Please read the late cancellation/no-show policy for more information.
If you travel to and from the same place 2 or more days a week, you may be able to have your trips automatically scheduled (except on holidays). Ask your service provider for more information.
If your eligibility status for The RIDE changes or you don’t have any funds in your account, your subscription service may be interrupted. If this happens, contact your service provider as soon as possible to confirm your automatically scheduled trips.