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MBTA service levels have been increased in the interest of the health and safety of our riders and employees. All riders must use face coverings when on the MBTA.   MBTA.com/coronavirus

Fall 2020 Bus Service Changes

Route 112 bus with a headsign that says "Via Central Ave" travels through Chelsea, with fall foliage in the background

We're committed to public health on public transportation.

Compared to other MBTA services, bus ridership has been the steadiest during the COVID-19 pandemic. As more riders return to the MBTA over the next several months, we are making changes to service in response to the impacts of COVID-19. These changes will:

Couldn't make a public meeting?

Watch a video or download the presentation.

English meeting on August 13

Reunión en español el 12 de agosto

How We Made These Service Decisions

We reviewed rider, community, and bus operator feedback to help us make these service decisions. We also analyzed our COVID-19 ridership levels, travel patterns, and traffic in our region as well as in regions around the country.

To make these important service decisions, we’ve also had to make some assumptions about how, when, and where ridership will return:

  • Bus ridership is expected to return to 50% of baseline by September, and this growth in ridership is expected to continue throughout the fall. However, we don’t expect the growth to be consistent across all routes, so we based our decisions on the assumption that growth will likely occur on the routes that had the steadiest ridership during the pandemic.
  • We’ve prioritized crowding thresholds over service frequency when deciding where to add service. That means that where we observed crowding on a route, we removed resources from another less-crowded route to accommodate the crowded one, even if we had to decrease service below the minimum frequencies in the Service Delivery Policy.
  • Since ridership and crowding are expected to continue to increase, we’ve reserved 5% of bus service to act as a flexible resource.

What's Changing This Fall

Service Changes

Effective August 30, 2020, most bus routes will run on a regular schedule, similar to (or better than) pre-COVID service.

Check your route's schedule page after mid-August, when the new fall schedules will be available.

Additional changes include:

Changes by Route

Maps

Click on the map images below to view larger versions.

Frequency Levels

This image shows the changes in Frequency Level being implemented in the Fall 2020 bus service changes. More details on specific routes can be found on MBTA.com.

Operating Modes

This image shows the changes in Operating Mode being implemented in the Fall 2020 bus service changes. More details on specific routes can be found on MBTA.com.

Fare Changes

Effective September 1, 2020, the difference between CharlieTicket/cash fares and the lower CharlieCard fares will be eliminated for subway and bus. Fare payments will be the same, regardless of how you pay your fare.

Read the press release about fare changes

Learn more about the T's Fare Transformation

Send Us Your Feedback

We’re collecting written feedback from the public on our Fall 2020 Bus Service Changes and service allocation process. There are two ways to get involved:

Survey

Help us better understand how you've been traveling during the pandemic and your priorities when it comes to bus service. Your responses will help inform how we allocate service.

General Feedback

We’re also collecting general feedback in an open-ended form.

Accessibility

For more information or to request a reasonable accommodation and/or language services, please email athomas@mbta.com.

Para más información o para pedir arreglos razonables y/o servicios lingüísticos, por favor envíe un e-mail athomas@mbta.com.

如需進一步瞭解或要求合理的便利設備和/或語言服務,請電郵athomas@mbta.com.

如需进一步了解或要求合理的便利设备和/或语言服务,请电邮athomas@mbta.com.

Para mais informações, ou para solicitar serviços de acesso e/ou linguísticos em termos razoáveis, contactar por email athomas@mbta.com.

Pour plus d’informations ou pour obtenir un accommodement raisonnable et/ou des services linguistiques, veuillez envoyer un athomas@mbta.com.

How The MBTA is Ensuring Your Safety

See what else we're doing to help protect riders and employees during the COVID-19 pandemic.

Learn more about MBTA Ride Safer

Couldn't make a public meeting?

Watch a video or download the presentation.

English meeting on August 13

Reunión en español el 12 de agosto

How The MBTA is Ensuring Your Safety

See what else we're doing to help protect riders and employees during the COVID-19 pandemic.

Learn more about MBTA Ride Safer