WiFi Commuter Rail Connect
We hope you enjoy this free service.
For inquiries, comments, or suggestions, please contact Customer Support.
How It Works
- When boarding, look for the MBTA WiFi logo posted on WiFi-enabled coaches.
- When you see the bandwidth symbol on your screen, click on it and you′ll come to our Commuter Rail Connect WiFi page.
- Review the stated terms and click “I Agree” (or “Connect”) for internet access.
Note: Due to the nature of WiFi service, signal strengths may vary and service interruptions may occur.
WiFi service works best for basic internet browsing, including accessing email. Our WiFi offers limited bandwidth that is shared among all the users onboard your train car.
Please be courteous to your fellow internet users by limiting your use of streaming audio and video. We also ask that you use headphones or turn off any audible sound.
Please refrain from viewing inappropriate content.
Security and Privacy
Commuter Rail Connect WiFi is shared among all users on your train car. As with any WiFi source, please take extra precautions with what information you share and transactions you perform.
Frequently Asked Questions
Q: Why does WiFi service sometimes fade in and out?
A: Due to the characteristics of the cellular network, there may be locations where service is intermittent or unavailable. WiFi is dependent on the strength of the cellular signal in that area. In these areas you may also have trouble receiving or making phone calls.
Q: Which lines have WiFi coaches?
A: WiFi-enabled coaches are put into service on lines solely based on operational needs. There is no set schedule for which lines or which trains have WiFi coaches.
Q: Does Commuter Rail Connect WiFi offer virus protection and security?
A: No. It is the customer’s responsibility to secure their laptop or wireless internet device. The MBTA is not responsible for any damages or security breaches.
Q: Can I download large files?
A: We recommend that you use Commuter Rail Connect WiFi for simple web browsing. Downloading or emailing large file attachments may result in the loss of the file.