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Accessibility on the MBTA

commuter rail level boarding platform

The MBTA is more accessible to customers with disabilities than ever before. With hundreds of new low-floor buses, the ongoing expansion of elevators in our stations, audio-visual stop and service announcements, and free travel training, we're striving to become a global model of accessible public transportation.

Accessible transit benefits everyone—older adults, parents, students, commuters, tourists, and the many other riders we serve each day. 

Contact Us

Contact MBTA Customer Support with any questions, concerns, or comments about accessibility. Be prepared to provide as many details as possible so we can provide the most helpful response.

Learn more about the accessibility complaint process

Main Hotline: 617-222-3200
Toll Free: 800-392-6100
711 for TTY callers; VRS for ASL callers

Elevator/Escalator Hotline: 617-222-2828

Online

Recent Updates

Need Help Accessing These Services?

Rider being helped at the mobility center in front of a table with two computers

The Mobility Center, located in Boston at 1000 Massachusetts Ave, can help you plan trips, apply for reduced fare passes, sign up for The RIDE, and more.

Learn more about the Mobility Center

Past Events

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Contact Us

Contact MBTA Customer Support with any questions, concerns, or comments about accessibility. Be prepared to provide as many details as possible so we can provide the most helpful response.

Learn more about the accessibility complaint process

Main Hotline: 617-222-3200
Toll Free: 800-392-6100
711 for TTY callers; VRS for ASL callers

Elevator/Escalator Hotline: 617-222-2828

Online

Recent Updates

Need Help Accessing These Services?

Rider being helped at the mobility center in front of a table with two computers

The Mobility Center, located in Boston at 1000 Massachusetts Ave, can help you plan trips, apply for reduced fare passes, sign up for The RIDE, and more.

Learn more about the Mobility Center