Accessibility on the MBTA
The MBTA is more accessible to customers with disabilities than ever before. With hundreds of new low-floor buses, the ongoing expansion of elevators in our stations, audio-visual stop and service announcements, and free travel training, we're striving to become a global model of accessible public transportation.
Accessible transit benefits everyone—older adults, parents, students, commuters, tourists, and the many other riders we serve each day.
Access in Motion
Contact Us
Contact MBTA Customer Support with any questions, concerns, or comments about accessibility. Be prepared to provide as many details as possible so we can provide the most helpful response.
Learn more about the accessibility complaint process
Main Hotline: 617-222-3200
Toll Free: 800-392-6100
711 for TTY callers; VRS for ASL callers
Elevator/Escalator Hotline: 617-222-2828
Online
Things to Know Before Your Trip
We encourage you to plan ahead before your trip on the MBTA. To get started, check out our resources, or visit our FAQs.
Recent Updates
T Access Guides by Transit Mode
Our interactive T Access Guides can help you learn ways to use the T independently. To get started, select the mode of transit you use the most.
Need Help Accessing These Services?
The Mobility Center, located in Boston at 1000 Massachusetts Ave, can help you plan trips, apply for reduced fare passes, sign up for The RIDE, and more.
Connecting to MBTA Services
Past Events
More Resources
Download the Access in Motion brochure in English
Download the Access in Motion brochure in Spanish
Download the latest Accessibility Initiatives Report
Stay Informed
Get accessibility news, updates, and advance notice of events delivered to your inbox.
Contact Us
Contact MBTA Customer Support with any questions, concerns, or comments about accessibility. Be prepared to provide as many details as possible so we can provide the most helpful response.
Learn more about the accessibility complaint process
Main Hotline: 617-222-3200
Toll Free: 800-392-6100
711 for TTY callers; VRS for ASL callers
Elevator/Escalator Hotline: 617-222-2828
Online
Recent Updates
Need Help Accessing These Services?
The Mobility Center, located in Boston at 1000 Massachusetts Ave, can help you plan trips, apply for reduced fare passes, sign up for The RIDE, and more.